BDN Fitness Return and Exchange Policy

At BDN Fitness, we are committed to providing our users with exceptional services and experiences. However, we understand that there may be situations where you need to modify, cancel, or request a refund for a service. This policy outlines our approach to returns, refunds, and exchanges to ensure clarity and transparency.

Refund

We offer refunds under the following conditions:

• Subscription Plans: Full refunds are available if a subscription plan is canceled within 24 hours of purchase.
• Platform Issues: If technical issues on our platform prevent you from accessing your purchased service for a continued period of 48 hours, you are eligible for a full refund or rescheduling of the subscription.
• Not delivered service: If a certain service was clearly promised to the client by the trainer but not delivered, BDN Fitness will investigate each case individually as complaints are received. Based on the findings, BDN Fitness may cancel the client’s subscription if appropriate. Any resulting full or partial refund will be fully charged to the trainer’s account.
• Switching Plans/Packages: Users may switch between subscription tiers/plans/packages. In the case of upgrading to a more expensive plan, the user pays the price difference on a pro-rata basis. In the case of downgrading to a less expensive package, the change will only take effect in the next billing cycle, and only after ending the current active package.

Cancellations by BDN Fitness

In the event that BDN Fitness chooses to cancel a service, users will be notified immediately, and any payments made will be refunded in full.

Refund Process

Refunds will be processed to the original payment method within 30 business days of approval.

Any applicable transaction or processing fees may be deducted from the refund.

Special Circumstances

Users with extenuating circumstances (e.g., medical emergencies) may contact our support team to discuss exceptions to the above policies.

Contact Us

If you have questions or need assistance, please contact our support team at: